Privacy Policy

Last Updated: September 25, 2026

TDB Hanoi (“TDB Hanoi,” “TDB,” “we,” “our,” or “us”) respects the privacy of our customers, suppliers, business partners, and website visitors.

This Privacy Policy explains how we collect, use, store, and protect information when you visit tdb.com.vn, contact our team, request a quotation, submit technical requirements, or communicate with us regarding manufacturing and supply chain services.

1. Information We May Collect

Depending on how you interact with TDB Hanoi, we may collect information such as:

Business and Contact Information

• Name

• Company name

• Job title or department

• Business email address

• Telephone number

• Country or region

• Company address

• Other business contact information you provide

RFQ and Manufacturing Information

When you request a quotation or discuss a manufacturing project with us, you may provide:

• 2D drawings

• 3D CAD files

• Technical specifications

• Material requirements

• Tolerances

• Surface finishing requirements

• Estimated quantities

• Quality and inspection requirements

• Packaging requirements

• Delivery requirements

• Project descriptions

• Other technical or commercial information related to your sourcing requirements

This information is used to evaluate manufacturability, prepare quotations, communicate technical requirements, plan manufacturing processes, and support potential or existing business relationships.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Referring pages

• Pages visited

• Date and time of visits

• General website usage information

This information may be used to maintain website security, understand website performance, improve user experience, and evaluate the effectiveness of our digital marketing activities.

2. How We Use Your Information

TDB Hanoi may use the information we collect to:

• Respond to inquiries and requests for quotations

• Review drawings, specifications, and manufacturing requirements

• Evaluate manufacturability and production requirements

• Prepare quotations and commercial proposals

• Communicate about projects, orders, engineering questions, and delivery requirements

• Provide CNC machining and other manufacturing services

• Coordinate quality control, inspection, packaging, logistics, and supply chain activities

• Manage customer and supplier relationships

• Improve our products, services, website, and customer experience

• Maintain the security and functionality of our website

• Comply with applicable legal, regulatory, accounting, and contractual requirements

• Protect TDB Hanoi, our customers, suppliers, and business partners against fraud, misuse, or security risks

We do not use customer drawings or technical information for unrelated commercial purposes.

3. Technical Drawings and Confidential Business Information

We understand that manufacturing projects may involve sensitive technical and commercial information.

Drawings, CAD files, specifications, bills of materials, quality requirements, pricing information, sourcing information, and other project-related materials submitted to TDB Hanoi are used for purposes related to evaluating, quoting, planning, manufacturing, inspecting, delivering, or supporting the relevant project.

Where a separate Non-Disclosure Agreement (NDA), supply agreement, purchase order, quality agreement, or other contract exists between TDB Hanoi and a customer or business partner, the confidentiality provisions of that agreement will apply according to its terms.

Customers should only submit information and files that they are authorized to provide to TDB Hanoi.

4. How We Share Information

TDB Hanoi does not sell personal information to third parties.

Where reasonably necessary to support a business relationship or manufacturing project, information may be shared with appropriate employees, authorized service providers, manufacturing partners, logistics providers, professional advisers, IT or website service providers, or other parties involved in providing the requested services.

Where project information must be shared with an external party to support sourcing, processing, finishing, inspection, packaging, logistics, or another manufacturing-related activity, we seek to limit the information shared to what is reasonably necessary for that purpose.

We may also disclose information where required by applicable law, regulation, legal process, or governmental request, or where reasonably necessary to protect our legal rights, security, customers, employees, or business operations.

5. International Business and Data Transfers

TDB Hanoi serves customers and works with business partners across international markets.

As a result, information related to inquiries, quotations, manufacturing projects, orders, logistics, or business relationships may be processed or accessed across different countries where TDB Hanoi, its customers, suppliers, logistics partners, or authorized service providers operate.

Where applicable, we take reasonable steps to handle such information in accordance with relevant contractual requirements and applicable data protection obligations.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, security, performance measurement, and user experience.

Some third-party services embedded in or connected to our website may also use cookies or collect technical information according to their own privacy policies.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the website.

7. Data Security

TDB Hanoi takes reasonable administrative, technical, and organizational measures to protect personal, business, and project information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, email communication, online form, or electronic storage system can be guaranteed to be completely secure.

For highly confidential manufacturing projects, customers may contact TDB Hanoi before submitting sensitive technical information to discuss appropriate communication or confidentiality arrangements.

8. Data Retention

We retain personal, business, technical, and commercial information for as long as reasonably necessary for the purposes for which it was collected, including:

• RFQ and quotation management

• Customer and supplier communication

• Manufacturing and order management

• Quality and traceability requirements

• Business relationship management

• Accounting and administrative purposes

• Contractual obligations

• Legal or regulatory requirements

• Dispute prevention or resolution

Retention periods may vary depending on the nature of the information and the applicable business or legal requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request restriction of certain processing activities

• Object to certain uses of your information

• Request information about how your personal data is processed

• Withdraw consent where processing is based on consent

Certain information may need to be retained where required for contractual, legal, regulatory, security, accounting, quality, or legitimate business purposes.

10. Information for European Customers and Website Visitors

If you are located in the European Economic Area (EEA), Germany, or another jurisdiction where the General Data Protection Regulation (GDPR) applies, personal data may be processed where an appropriate legal basis exists, including:

• Your consent

• Steps necessary to respond to a request before entering into a contract

• Performance of a contract or business relationship

• Compliance with applicable legal obligations

• Legitimate business interests, where those interests are not overridden by applicable data protection rights

Such legitimate interests may include responding to business inquiries, preparing quotations, managing B2B customer and supplier relationships, maintaining website and information security, and improving our manufacturing and business services.

Where applicable, individuals may also have rights provided under the GDPR or other relevant data protection legislation.

11. Third-Party Websites and Services

Our website may contain links to external websites or use services provided by third parties.

TDB Hanoi is not responsible for the privacy practices, security, or content of independent third-party websites. We encourage visitors to review the privacy policies of those services before providing personal information.

12. Business Communications

If you contact TDB Hanoi regarding an RFQ, manufacturing requirement, sourcing opportunity, supplier relationship, or other business matter, we may use the contact information you provide to respond to your inquiry and communicate with you regarding the relevant business relationship.

Where required by applicable law, marketing communications will be handled according to applicable consent and opt-out requirements.

13. Children’s Privacy

TDB Hanoi’s website and services are intended for businesses and professional users and are not directed toward children.

We do not knowingly seek to collect personal information from children through our B2B manufacturing website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, services, legal requirements, or data handling practices.

The latest version will be published on this page with an updated revision date.

15. Contact TDB Hanoi

If you have questions about this Privacy Policy, how your information is handled, or wish to make a privacy-related request, please contact TDB Hanoi through our official Contact Us page:

TDB Hanoi
Website: tdb.com.vn
Contact: tdb.com.vn/contact-us/

For privacy-related requests, please provide sufficient information for us to identify and respond to your request.